Contact us

Want to contact us? See the appropriate section for information about how to best contact us, depending on what you are looking for.

Integrations support

If you are actively implementing our products or features, looking for help with our APIs, or adding a connection or payment method, our Integrations Support team is happy to help.

Email us at: [email protected] or connect through our Chatbot AI, Banksy (see the chat icon in the lower right corner of this window).

Customer support

Our Customer Support team serves as the primary point of contact for our valued customers. This dedicated department is entrusted with addressing a wide range of inquiries related to your merchant account, including transaction verification, deposit history inquiries, technical assistance, and guidance on PCI Compliance.

Our knowledgeable Customer Support representatives are readily available to assist you. You can reach out to us via email at [email protected] or by phone at 1-801-623-4000.

We are here to help you from Monday to Friday, 7:00 am – 6:00 pm (MST).

Your satisfaction is our priority, and we're committed to ensuring your experience with us is smooth and successful.

Sales support

The Nexio sales team is here to help you with adding features to your account or answering questions about Nexio products and features. Additionally, contact your sales rep or account manager when you are ready to move from the sandbox environment to production.

Email us at: [email protected].

Developer portal support

If you would like to provide feedback on any part of this documentation or developer portal or if you want help with using the documentation, please email us at: [email protected].