Dispute

---
tags: [dispute]
---

<img src="https://files.readme.io/5c5fd03-dispute_icon.png" alt="Dispute" align="left"> **Dispute** helps sellers quickly reclaim lost revenue from unfair chargebacks. Card associations and processors allow for only a small window of time to dispute chargebacks. **Dispute** pushes immediate chargeback alerts so sellers can take instant action and increase their chances of successful revenue recovery.

{/*
  Dispute is all about chargeback management.A chargeback is a process that allows cardholders, and occasionally an issuing bank, to file a dispute regarding a charge. Once the cardholder initiates the complaint, an investigation is performed by their issuing bank. There are many reasons why chargebacks occur, some of the most common reasons for chargebacks are:- The customer claims they did not receive a product or service.

- Your customer does not recognize the charge or description on his or her credit card statement.
- The product or service was defective, damaged or not as it was described.
- The customer was the victim of fraud― his or her credit card was stolen or used without their consent.
- A refund was requested and not received. You will receive documentation that notifies you of any chargeback(s).You must fill out and submit all required documentation for each chargeback. Funds will be withdrawn from your account while the disposition of the chargeback is being determined. Do NOT issue a refund once you have been notified of a chargeback. If the chargeback is deemed to be valid, the consumer retains the funds. If the chargeback is deemed to be invalid, the funds will be re-deposited to your account.The chargeback tool in Nexio is designed to simplify working all chargebacks completely online.  This can be done through logging into your Nexio account and selecting the "Chargebacks" tab to the left of the screen.
*/}

# Learn more

For additional information, see the following pages:

* [Chargeback management overview](doc:managing-chargebacks) topic
* [View a chargeback](ref:viewchargeback) endpoint
* [View chargebacks](ref:viewchargebacks) endpoint
* [View chargeback summary](ref:viewchargebacksummary) endpoint
* [View a dispute](ref:viewdispute) endpoint
* [View disputes](ref:viewdisputes) endpoint
* [Create a disputed chargeback](ref:disputechargeback) endpoint
* [View chargeback dispute](ref:chargebackdispute) endpoint